Clinic Return Policy & Shipping

RETURNS

All Sales Final. Goods will only be returned if they are defective or damaged.

In circumstances where you consider a product defective or damaged, please contact us at 204-888-7463 within 48 hours of receipt of order with details of the products and defect/damage.

Please fully read the overview description of the product you are ordering. Products will not be returned for incorrect colour, size, etc.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE RETURNED!

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

Contact the front office at (204) 888-7463 for any concerns/returns

Orders are shipped to our clinic.  You will be notified once your item(s) have reached our clinic.

Please allow 2 to 4 days for delivery.